Refund and Returns Policy

Last Updated: 06/10/2023

1. Introduction

Welcome to Diamond Mercury Industrial Limited (“we,” “us,” or “our”). We strive to provide high-quality products and services to our customers. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines our policies regarding refunds, returns, and exchanges.

2. Refund Policy

2.1. Eligibility for Refunds

We offer refunds under the following conditions:

  • You have received a damaged or defective product.
  • You have received the wrong item.
  • You are dissatisfied with the quality of the product or service, subject to our discretion.

2.2. Requesting a Refund

To request a refund, please follow these steps:

  • Contact our customer support team within 30 days of receiving the product or service.
  • Provide your order number and a detailed explanation of the reason for the refund request.
  • We will review your request and may require additional information or documentation.

2.3. Refund Process

Once your refund request is approved:

  • We will initiate a refund to your original payment method.
  • You will receive the credit within 30 days, depending on your card issuer’s policies.

Please note that shipping and handling charges are non-refundable, and you may be responsible for return shipping costs unless the return is due to our error.

3. Returns and Exchanges

3.1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • You have received a damaged or defective product.
  • You have received the wrong item.
  • You are dissatisfied with the quality of the product or service, subject to our discretion.

3.2. Return Process

To initiate a return or exchange, please follow these steps:

  • Contact our customer support team within 30 days of receiving the product.
  • Provide your order number and a detailed explanation of the reason for the return or exchange.
  • We will provide instructions on returning the item.

3.3. Return Shipping

If the return is due to our error or a defective product, we will provide a prepaid shipping label. In other cases, you may be responsible for return shipping costs.

3.4. Refunds and Exchanges

Upon receiving the returned item:

  • We will inspect it to ensure it meets the eligibility criteria.
  • If eligible, we will process a refund or exchange, as requested.

4. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at info@diamondmercury.com.